Start with the conversation, not the app switch
The inbox groups incoming conversations from connected accounts. Teammates can review the message history and channel context before deciding who should handle the next reply. Availability depends on the channel, the connected account, and the permissions granted to AiSense.
Make ownership visible
Use the shared workflow to keep follow-up work clear. Assign conversations, add internal context, and move between open messages without losing track of who is responsible. This is useful when a brand has more than one person answering audience questions.
Keep people in control
AiSense helps organize customer conversations; it does not remove the need for judgment. Review replies before sending, follow each platform’s messaging rules, and use the connected channel’s own controls when a feature or message type requires them.