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Coordinate Facebook Page content and customer messages

Facebook Pages are both a publishing destination and a place where customers ask questions. AiSense helps teams coordinate supported Page content and Messenger conversations alongside other connected channels.

Get started with AiSense
01

Work with the Page you authorized

Connection is based on the Facebook profile’s granted Page access and the permissions approved for AiSense. Only authorized Page assets should be selected, and the resulting connection belongs to the workspace that completed authorization.

02

Prepare Page posts with team review

Use the calendar and publishing workflow to prepare supported Page content, assign review steps, and schedule where the provider permits. The available post formats depend on the Page and Meta API permissions.

03

Bring Messenger context into the inbox

Review supported incoming conversations in the shared inbox, assign a teammate, and reply when the connection and platform messaging window allow it. Keep customer consent and Meta’s platform policies in mind.

Ready to put this workflow to work?

Create your account or sign in, then choose a plan inside AiSense.

Open AiSense