When customer conversations are spread across platforms, it is easy to miss context or duplicate a reply. A shared inbox gives your team one place to review conversations, see message history and coordinate ownership.
Use clear assignment rules, labels and response workflows. Keep automation focused on helpful first responses and let a teammate take over whenever a conversation needs judgment.
With AiSense, connected-channel conversations and team workflows sit alongside content planning, making it easier to turn audience feedback into better campaigns.
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